UTILITY BILLS (Electric/Water/Sewer)
Utility bills are due by the 10th of every month. The bill is mailed via a small, white card that resembles a postcard. If you prefer to have your card enveloped, please contact the Administrative Office. Payment can be made in the form of cash, check, money order, or credit/debit card. Check or money order should be made out to the Village of Monroeville. You can also sign up for automatic withdrawal, which doesn't include any fees. The authorization form for automatic withdrawal is available for download under the Available Documents section of this page. Payment options are as follows:
- Payment can be made in person at the Administrative Office, 21 N Main Street, Monroeville, in the lobby, at the drive-up window, or at the 24/7 night drop box located just past the drive-up window. For the lobby or drive-up window, the Administrative Office is open Monday through Friday, 8:00 AM to 4:30 PM.
- Payment can be mailed to the Administrative Office. Please address your envelope to Village of Monroeville P.O. Box 156 Monroeville, OH. 44847
- Payment can be made via debit or credit card 24/7 at www.GovPayNow.com, using the Pay Location Code (PLC) number 4996. Please be advised that the GovPayNow website charges a non-refundable processing fee for its services for each payment made. Customers can also call the Administrative Office to process the payment or customers can call GovPayNow directly at 1-888-604-7888. GovPayNow accepts MasterCard, Visa, American Express, Discover, or debit cards.
- Customers can provide a checking or a savings account for an automatic deduction on the 10th day of each month. If the 10th falls on a Saturday, the withdrawal will occur on Friday, the 9th. If the 10th falls on a Sunday, the withdrawal will occur on Monday, the 11th. The authorization form for automatic withdrawal is available for download under the Available Documents section of this page. Once enrolled, you will continue to receive a hard copy of your utility bill which will have the "Automatic Payment Plan" indicated on the invoice.
- If paying with a check, PLEASE DO NOT POST DATE YOUR CHECK. This action does not allow for the posting of your payment to your account the day it is received by our office.
Monthly utility invoices are processed within the last few days of the preceding month in which they are due. All invoices are mailed via the Postal Service. Several years ago, the USPS made the decision to move bulk mailing away from smaller Post Offices to large facilities. Our bulk mailings, which include utility invoices, are now taken to the Norwalk Post Office, the first step of their journey. From there, they are sent to the Cleveland mail distribution center for processing. They then return to the Norwalk Post Office and from there, to our local Post Office. Due to this multi-step process, the date on which you receive your utility invoice can vary from month to month. We cannot guarantee you will receive your invoice by the 1st of the month. If at any time you have not received your invoice in a timely manner, please contact our office and we will let you know the amount due.
As you look at your utility invoice, you will see a "NET" amount and a "GROSS" amount. If your payment is received by the 10th of the month, the "NET" amount is due. We give a grace period of one to two days depending on whether or not the 10th of the month falls on a weekend. Please remember that after the grace period, the "GROSS" amount of your invoice is due in order for your account to be satisfied. The "GROSS" amount includes a 10% late fee. If paying by check, please DO NOT POSTDATE YOUR CHECK. This action does not allow for the posting of your payment to your account.
Disconnection notices are sent by mail no later than the 20th of each month. There are times in which this notice and your payment may overlap each other. Therefore, if you receive a disconnection notice, but you have paid your utility invoice, please contact the Administrative Office to ensure your payment was received, and then disregard the disconnection notice. If you have not paid your invoice at the time disconnection notices are received, please note the date on the notice by which the bill must be paid. PAYMENTS MADE WITHIN 72 HOURS OF DISCONNECTION MUST BE MADE IN THE FORM OF CASH, MONEY ORDER, OR DEBIT/CREDIT CARD. CHECKS WILL NOT BE ACCEPTED. PAYMENT IN FULL IS REQUIRED for your account to be satisfied and to avoid disconnection. If a disconnection occurs, the total amount of your invoice and a reconnection fee payment will be required, PRIOR TO 3:00 PM FOR RECONNECTION THE SAME DAY.
For those receiving a disconnection notice, payment must be received NO LATER THAN 4:00 PM at the Administrative Office on the day that the payment is due, as indicated on the disconnection notice. If the required payment is not received by the Administrative Office by 4:00 PM, the office will send a notice of disconnection via fax to the Electric Department and/or to the Water Department (where applicable), prior to the Administrative Office closing time. The disconnection of service will begin at 7:00 AM on the day immediately following the payment due date that is indicated on the disconnection notice. Disconnection will occur, regardless of whether the payment is received at the Administrative Office after 4:00 PM or prior to the 7:00 AM shut-off time. Prior to the utility service being restored, the owner of the property and/or the tenant is required to make a deposit to the Village office with an amount equal to 125% of the highest monthly utility bill based on use over the previous twelve months (not to exceed $200.00) and all applicable charges. Property owners who are required to pay the additional reconnection deposit will be eligible for a refund of such deposit after six months of satisfactory payment history. Please see the following example:
Outstanding bill: 185.00
125% of the highest bill ($231.25): 200.00
Reconnection fee: 40.00
TOTAL REQUIRED FOR RECONNECT: $425.00
Please be advised that the Administrative Office does not make payment arrangements and/or grant payment extensions. Please see below for a list of organizations that may be able to help you with your utility bill. If you seek assistance with your bill, please contact the organization as soon as possible, as they may require an appointment.
ERIE/HURON CAC 92 N PLEASANT ST. NORWALK, OH. 44857 419-668-9823
HURON CO. DEPT. JOB & FAMILY SERVICES 185 SHADY LANE DR. NORWALK, OH. 44857 419-668-9152
SALVATION ARMY 901 NORTHWEST ST. BELLEVUE, OH. 44811 419-483-8189
CONGREGATIONAL COMMUNITY CHURCH 29 CHAPEL ST. MONROEVILLE, OH. 44847 419-465-2165
ST. VINCENT DePaul ST. MARY'S CHURCH 38 W LEAGUE ST. NORWALK, OH. 44857 419-668-2005
If you have any questions, please contact the Administrative Office at 419-465-2922 or 419-465-4443.
STARTING OR STOPPING SERVICE
If you need to set up a new utility account, please visit the Administrative Office between the hours of 8:00 AM and 4:30 PM, Monday-Friday. You will be required to fill out a service application and provide photo identification. If you are a tenant that is renting the property, a utility deposit payment is required upfront. If you have gas service in the home, the utility deposit is $200.00. If you do not have gas service, the utility deposit is $250.00. Deposits aren't applied to the first month's bill. Deposits are addressed upon the tenant vacating the property.
If you need to stop service, please contact the Administrative Office in order to finalize your utility account. In order to finalize your utility account, you are required to provide your name, your new address, and your telephone number, as well as a date for termination of services. PLEASE BE ADVISED THAT A FINAL READING CAN'T BE BACKDATED. The Village of Monroeville shall have a reasonable time in which to read, remove or disconnect the service and/or meters after receiving notice from the consumer. The VIllage shall ascertain that all obligations of the consumer have been settled in full prior to the return of any deposits by the Village to the consumer. The Village reserves the right to withhold the return of any deposit for a period of 14 (fourteen) days from the consumer's last payment to ensure that the financial account of any check written for that payment has sufficient funds to clear the check. Upon discontinuance of service, any remaining deposit in excess of any indebtedness owed the VIllage shall be refunded to the consumer.
Bank Withdrawal Transfer Authorization Form
If you want to have your utility payment automatically withdrawn on the 10th of every month, please fill out the authorization form and return it to the Village of Monroeville P.O. Box 156 Monroeville, OH. 44847. Forms can also be dropped off at the Administrative Office, 21 N Main Street Monroeville, OH. 44847.