Utilities

Utility Services: Water, Sewer, and Electric

REMINDER: WATER OR SEWER ADJUSTMENTS WILL NOT BE GIVEN FOR FILLING A SWIMMING POOL.

The Village of Monroeville is the owner of its utilities. The Village supplies water, sewer, and electric service to its customers, which are consolidated into a single utility bill that customers receive monthly (unless renting from a property owner who pays the water & sewer utility and/or the electric utility). Meter readings are done on or around the 10th of each month.

The Village of Monroeville does not offer a budget plan for utility services. Payments are required by the 10th of each month. Failure to pay may result in service disconnection. Payment can be made with cash, check, money order, or credit/debit card. Checks and money orders should be made payable to the Village of Monroeville. Auto-pay enrollment is also offered for utility payment, which incurs no fees. Payment options are as follows:

• Payments can be made in person at the Village Administrative Office, 21 N Main Street, Monroeville. Customers can pay in the lobby, at the drive-up window, or can use the 24/7 drop-box (situated just beyond the drive-up window). The lobby and the drive-up window are open Monday through Friday, from 8:00 AM to 4:30 PM.
• Payments can be mailed to the Village Administrative Office. Please address your envelope to the Village of Monroeville, P.O. Box 156, Monroeville, OH. 44847.
• Payments can be processed using a debit or credit card, 24/7, with AllPaid (www.GovPayNow.com) using the Pay Location Code (PLC) number 4996. Please note that AllPaid imposes a non-refundable card processing fee for each transaction. Additionally, customers have the option to contact the Village Administrative Office to facilitate card payments, or customers can reach out to AllPaid directly at 1-888-604-7888, utilizing Pay Location Code 4996. AllPaid accepts MasterCard, Visa, American Express, Discover, and debit cards.
• Utility customers can sign up for automatic payment withdrawal by completing an authorization form and supplying checking or savings account information for automatic payment, which occurs on the 10th of each month. Customers will still receive a physical copy of their utility invoice, which will indicate "Automatic Payment Plan" at the top of the utility invoice.
• If paying with a check or a money order, PLEASE AVOID POST-DATING YOUR CHECK OR MONEY ORDER. This practice prevents your payment from being credited to your utility account on the day it is received by the Administrative Office. Checks and money orders should be made payable to the Village of Monroeville.

Monthly utility bills are processed during the final days of the month before their due date. All bills are dispatched through the postal service. A few years ago, the USPS decided to transfer bulk mailing operations from smaller post offices to larger facilities. Our bulk mailings, which encompass utility bills, are now delivered to the Norwalk Post Office, marking the initial stage of their journey. Subsequently, they are forwarded to the Cleveland mail distribution center for processing. After processing, they are returned to the Norwalk Post Office and then sent to our local post office. Due to this multi-step procedure, the date on which you receive your utility bill may vary from month to month. We cannot assure you that your bill will arrive by the 1st of the month. If you have not received your bill in a timely manner at any point, please contact our office, and we will inform you of the amount due.

When reviewing your utility bill, you will notice both a "NET" amount and a "GROSS" amount. The "NET" amount is due if your payment is received by the 10th of the month. We provide a grace period if the 10th falls on a weekend. It is important to note that after this grace period, the "GROSS" amount must be paid to keep your account in good standing. The "GROSS" amount includes a late fee of 10%.

In the event of delinquent payment, information regarding the shut-off deadline can be found at the bottom of the utility invoice. Payment is required to be submitted to the Village Administrative Office no later than 4:00 PM on the shut-off date, as indicated on the utility bill. Payments submitted within a 72-hour window preceding 4:00 PM on the designated shut-off date must be made with cash, money order, or debit/credit card. Payments via check are not permitted, and utility services remain susceptible to disconnection. If payment fails to reach the Village Administrative Office before 4:00 PM on the designated shut-off date, the office will transmit a shut-off notice via fax to the Electric Department and/or to the Water Department (as applicable) before the Village Administrative Office concludes operations for the day. Service disconnection will commence at 7:00 AM on the day following the shut-off notice deadline specified at the bottom of your utility bill. Shut-off will take place regardless of whether payment is made at the Administrative Office after 4:00 PM or before the 7:00 AM shut-off time. A reconnection fee of $40.00 must be paid prior to the reconnection of utility services. An EXAMPLE of charges is as follows:

Outstanding bill:                                                         $185.00

Reconnection fee:                                                       $  40.00

Amount required for reconnection:          $225.00

Please be informed that the Village Administrative Office does not facilitate payment arrangements or grant extensions for payments. A list of organizations that may assist you with your utility bill is listed below. If you require assistance with your bill, it is recommended to contact the organization promptly, as they may require an appointment. If you receive approval for assistance, please inform the Village Administrative Office accordingly. Any organization providing utility bill assistance must supply our office with verification of a pledge for payment.

INITIATING OR TERMINATING UTILITY SERVICES 

To initiate service for a utility account, please visit the Administrative Office during the hours of 8:00 AM to 4:00 PM, Monday through Friday. Please note that applications for new utility service cannot be processed after 4 PM.

New customers must complete a service application and present photo identification. Tenants renting the property are required to pay a utility deposit before service can commence. If gas service is available in the home, the utility deposit is $250.00. Conversely, if there is no gas service, the deposit is $300.00. Deposits are not applied to the first month's bill and will be addressed when the tenant vacates the property. Service applications for occupying or vacating the property cannot be backdated. Please ensure that your service application is finalized before occupying or vacating the residence.

To discontinue service, please reach out to the Administrative Office to finalize your utility account. You must provide your name, new address, telephone number, and a date for the termination of services. The Village of Monroeville will have a reasonable timeframe to read, remove, or disconnect the service and/or meters after receiving notice from the consumer. The Village will ensure that all consumer obligations are fully settled before returning any deposits. The Village reserves the right to withhold the return of any deposit for 14 (fourteen) days from the consumer's last payment to confirm that the financial account for any check issued for that payment has sufficient funds to clear. Upon the discontinuation of service, any remaining deposit exceeding any debts owed to the Village will be refunded to the consumer.

UTILITY INVOICES VIA EMAIL

Should you opt to receive your utility bill through e-mail, it is necessary to complete the Agreement to Receive Electronic Communication form, which is available for access and download in the Available Forms section of this page. Completed enrollment forms may be submitted at the Village Administrative Offices, located at 21 N Main Street, Monroeville. Please note that YOU ARE REQUIRED to fill out an enrollment form to receive utility bill email notifications, as enrollment requests will not be accepted via telephone. If you decide to enroll in this program and later wish to modify your email information or withdraw your request for electronic notifications, YOU ARE REQUIRED to submit a written request. All enrollees will continue to receive a utility bill through regular mail for 1-2 months following enrollment, to ensure that electronic notifications are being successfully delivered.